Söderholms IT-tjänster – virtualhouse.fi
1. Parties and Scope
1.1 These Terms and Conditions (“Agreement”) govern the relationship between the customer (“Customer”) and Söderholms IT-tjänster regarding web hosting and related services provided via virtualhouse.fi.
1.2 Both private consumers and business customers may enter into this Agreement. Mandatory consumer protection rights under Finnish and EU law remain unaffected.
1.3 These terms apply to all hosting-related services including web hosting, email, backups, and domain registration.
2. Service Location and Infrastructure
2.1 Hosting services are provided using servers physically located in Sweden.
2.2 Personal data processed in connection with the Service is handled within the EU/EEA in accordance with GDPR.
3. Service Activation and Billing
3.1 Invoices are issued manually by Söderholms IT-tjänster.
3.2 Hosting services are activated only after payment has been received and confirmed, unless otherwise agreed.
3.3 If invoicing is delayed by Söderholms IT-tjänster, the Customer remains obligated to pay the invoice once issued; however, no penalties, interest, or enforcement actions will apply for delays caused by late invoicing.
3.4 All prices are exclusive of applicable taxes unless stated otherwise.
4. Contract Term and Termination
4.1 The Agreement remains in force until terminated by either party.
4.2 The Customer may terminate the Agreement with two (2) months’ written notice via email or letter.
4.3 Termination does not release the Customer from paying fees already incurred.
4.4 Söderholms IT-tjänster may terminate the Agreement immediately in the event of material breach or unlawful use of the Service.
5. Fees, Late Payment, and Disputes
5.1 Fees are charged according to the agreed price list and invoiced manually.
5.2 If payment is overdue, the Service may be suspended after reasonable notice has been provided.
5.3 Late payment interest is charged in accordance with the Finnish Interest Act, except where delayed invoicing is attributable to Söderholms IT-tjänster.
5.4 Invoices must be disputed within 30 days of the invoice date. Valid disputes suspend payment of the disputed amount until resolved.
5.5 Fees already paid are non-refundable except where mandatory consumer law requires otherwise.
6. Consumer Right of Withdrawal
6.1 Private consumers have a 14-day right of withdrawal under EU distance selling rules, unless the Service has been fully performed with the consumer’s prior consent before the withdrawal period expires.
7. Limitation of Liability
7.1 Söderholms IT-tjänster’s total liability for service interruptions, outages, or data-related issues is limited to a maximum of two (2) months of hosting fees for the affected service period.
7.2 Söderholms IT-tjänster is not liable for indirect losses, loss of profit, or consequential damages, except where liability cannot be excluded under applicable law.
8. Acceptable Use and Account Security
8.1 The Customer agrees to comply with Finnish, EU, and international law.
8.2 Prohibited activities include, but are not limited to:
- Illegal content or copyright infringement
- Spam or bulk unsolicited email
- Malware distribution or network attacks
- Excessive resource usage affecting other customers
8.3 The Customer is responsible for safeguarding login credentials and all activity conducted via the account.
9. Domain Names
9.1 Söderholms IT-tjänster may register and manage domain names on behalf of the Customer.
9.2 The Customer remains legally responsible for the domain name’s use, content, and compliance with applicable laws and registry rules.
9.3 Domain registration and renewal fees must be paid on time. Failure to do so may result in domain suspension or loss, without obligation for recovery.
10. Data Protection and GDPR
10.1 Data Controller: Söderholms IT-tjänster acts as the data controller for personal data processed in connection with the Service.
10.2 Purpose of Processing: data is processed for service delivery, customer support, invoicing, legal compliance, and communication.
10.3 Data Location: data is processed and stored within the EU/EEA, including Sweden.
10.4 Customer Rights: customers have the right to access, rectify, erase, and restrict processing of personal data, subject to statutory retention requirements.
10.5 Retention: personal data is retained only as long as required for contractual and legal obligations (e.g. accounting).
11. Privacy and Cookies
11.1 Cookies and tracking technologies are used in accordance with applicable law and the published privacy notice.
12. Backups and Data Restoration
12.1 Söderholms IT-tjänster performs automatic nightly backups of customer data for operational and disaster recovery purposes.
12.2 Backups are provided without guarantee of completeness or availability in all situations.
12.3 Restoration of data from backups is subject to a separate service fee, according to the applicable price list.
12.4 The Customer is responsible for maintaining independent backups of critical data.
13. Force Majeure
13.1 Söderholms IT-tjänster is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, network failures, supplier outages, or governmental actions.
14. Governing Law and Jurisdiction
14.1 This Agreement is governed by Finnish law, and disputes shall be resolved by Finnish courts.
15. Changes to Terms
15.1 Material changes to these terms will be communicated at least 30 days in advance via email or the customer portal.